Member Care Coordinator
Company: JumpstartMD, Inc.
Location: Pleasanton
Posted on: October 30, 2024
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Job Description:
---- About JumpstartMD:
We've celebrated over a million pounds lost by our members - a
number that's constantly ticking upwards!JumpstartMD is not just a
medical practice; we are revolutionaries in health and wellness,
committed to changing lives through sustainable, clinically
significant weight loss.
Our approach is deeply rooted in the latest cutting-edge research,
quantified biometrics, and attentive medical supervision. At
JumpstartMD, we believe in the power of a low-carbohydrate, real
food-based, personalized journey (alongside weight loss medication
for eligible individuals) to elevate health and wellness to new
heights. And for those seeking something extra, we proudly offer
bio-identical hormone replacement therapy.
Boasting 13 high-end offices scattered like across the Bay Area -
from Marin to Walnut Creek, and San Francisco to Redwood City,
Burlingame, and beyond - we are on an expansion quest with exciting
plans for more center openings on the horizon. Our team? A
dedicated team of Clinicians, Health Coaches, and Member Care
Coordinators each passionately committed to arming our members with
the knowledge, personal support, and proven science they need to
unlock optimal health.
Dive into the world of JumpstartMD with this captivating video:
Join JumpstartMD!
---- Your Next Adventure: Member Care Coordinator
REPORTS TO: Regional Operations Manager
CLASSIFICATION: Full-time, non-exempt (30+ hours a week)
SCHEDULE: Tuesday - Friday, 6:50am - 2:00pm, some later hours
required for internal meetings and inventory. (occasional Saturday
coverage when needed)
LOCATION: Pleasanton, Piedmont and Walnut Creek, CA
------ DUTIES & RESPONSIBILITIES
Be the welcoming force for members and visitors, ensuring a
positive experience from the start. Manage interactions, check-ins,
and appointments with enthusiasm, creating a memorable member
journey.
Respond promptly to a bustling stream of calls, messages, and
emails, setting high standards for timely communication.
Guide new members through a seamless onboarding process, infusing
excitement into agreement forms, program details, and payment
discussions. Foster lasting relationships with members, actively
promoting their ongoing success.
Navigate order processing, billing wizardry, and maintain an
inventory that's always ready for action.
Command the mail and packages domain, ensuring smooth deliveries
and handling, including outgoing shipments. Be a guiding light in
new hire setup and training, injecting energy into curriculum
review and hands-on shadowing.
Collaborate with the team, sparking ideas to elevate the member
experience. Dive into exciting projects and assignments, showcasing
adaptability and a flair for innovation.---- QUALIFICATIONS AND
REQUIREMENTS
Impact Lives: Be part of a team that's transforming health,
empowering individuals, and celebrating over a million pounds lost
- and counting!
Innovation at Its Best: Work in an environment that's rich in
innovation, backed by cutting-edge research, and personalized to
perfection.
Community and Connection: Join a tribe of passionate professionals
in 13 locations, all committed to uplifting health and
wellness.
Grow with Us: With plans for geographical expansion soon, the sky's
the limit for your career growth and personal development.
---- WHAT WE OFFER
The pay range for this role is:
28 - 30 USD per hour(Walnut Creek)
PI969febcd8a04-37248-35892808
Keywords: JumpstartMD, Inc., Folsom , Member Care Coordinator, Other , Pleasanton, California
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