Senior IT Technician/Network Administrator
Company: North Bay Regional Center
Location: Napa
Posted on: October 8, 2024
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Job Description:
Company Overview
At North Bay Regional Center we believe that all people with
developmental disabilities should have the same opportunities as
are available to all other citizens. As one of the 21 nonprofit
Regional Centers throughout California, we offer a comprehensive
program supporting the needs of our communities, provided by driven
and passionate employees who ensure that we achieve our goals
daily.
North Bay Regional Center is one of 21 Regional Centers for persons
with developmental disabilities in California. Started as a grass
roots movement, Regional Centers were originally established to
assist persons with intellectual disabilities - and their families
- in identifying and developing services and programs within their
communities that help them lead more independent lives. Each a
non-profit, community-based organization, Regional Centers were
established in 1965 under legislation sponsored by Assemblyman
Frank Lanterman. The Lanterman Act became effective in 1969 and
later expanded the populations served to include persons with
intellectual disabilities, cerebral palsy, epilepsy, autism, and
other disabling conditions requiring services similar to
individuals diagnosed with intellectual disabilities. In 1972, NBRC
was incorporated to serve Napa, Sonoma and Solano counties.
Who We Serve
North Bay Regional Center provides advocacy, services, support and
care coordination to children and adults diagnosed with
intellectual and developmental disabilities and their families in
Napa, Sonoma and Solano counties.
We partner with community-based organizations and agencies to
empower our clients to thrive and live as independently as possible
within the geographically, culturally, and ethnically diverse
communities we serve.
Diversity, Equity and Inclusion
North Bay Regional Center (NBRC) staff, vendors, Board of Directors
and the community have been working diligently to understand and
reduce service disparities that affect the day to day lives of our
consumers and their families, with a goal of evolving into a more
culturally competent local service system that effectively promotes
diversity, equity, inclusion, and belonging. We believe it is
critical to our success as an agency to learn from each other and
grow together.
Are you passionate about providing support and caring for
individuals with developmental disabilities? Are you looking for an
organization where we help our clients achieve their goals and
dreams? North Bay Regional Center is a nonprofit private
corporation that contracts with the Department of Developmental
Services to coordinate services and supports for individuals with
developmental disabilities. At North Bay, we're promoting
opportunities by supporting choices for people with developmental
disabilities.
North Bay Regional Center serves over 10,000 people living within
the geographic boundaries of Napa, Sonoma and Solano counties.
Guided by our NBRC Mission and Values to assist people with
developmental disabilities to obtain the services and supports
needed to live as others do in the community, NBRC has established
Strategic Goals to guide our efforts in focused areas: employment,
independence, community access and family supports.
NBRC is committed to being a culturally and linguistically
competent agency, striving to provide the services that our diverse
clients and families need in their unique circumstances. We also
value the contributions that our diverse staff bring to the
agency.
Definition
Under the direction of the Information Technology Supervisor, the
Network Administrator/IT Tech 3 will perform various computer
systems support and administration.
Nature of Work
Provides coordination, support, and training of end-user and agency
systems. Planning, implementation, and maintenance of the Regional
Center's Local Area Network (LAN) and Wide Area Network (WAN)
infrastructure, including hardware, software, telecommunications
systems, and IBM mainframe. Manages Helpdesk tickets, resolves
escalations, and provides 2nd tier support for IT Technicians 1 and
2. Provides support for systems Tech Refresh, Onboarding and
Offboarding activities for new/exiting employees, and tracking of
department inventory and supplies. Manage and resolve incoming
support requests and maintain a high-level of customer service.
This position will require regular travel within Sonoma, Napa and
Solano Counties and may work outside of normal business hours.
Duties and Responsibilities
The above list reflects the general duties considered necessary to
describe the principle functions of the job identified and shall
not be construed as an exhaustive list of all the work requirements
which may be inherent in the job.
Minimum Education and Experience
-OR-
Equivalent to graduation from high school with a minimum of 5 years
of network administration experience with additional relevant
courses and certifications.
Special Requirements
Benefits
At NBRC, we offer our employees a comprehensive benefits package,
including:
Salary Range:
$71,424- $95,748 with opportunities for 5% increases annually.
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Keywords: North Bay Regional Center, Folsom , Senior IT Technician/Network Administrator, Engineering , Napa, California
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